F A Q
We hope we can answer you questions, please contact us if you require further help.
How long will my product take to make?
All products are handmade to order in our workshop. We aim to ship within 2-4 weeks of your order. For an up-to-date estimate of production times please contact us via our contact form. When your order is ready for delivery we will notify you.
Can I amend my order?
Once you have submitted your order with us we start the necessary steps to process it. As a result of this we are unable to add or remove items to your order.
Do you ship overseas?
We currently only ship within the UK.
Which couriers do you use for UK and international deliveries?
We use UPS, DHL, FEDEX, TNT and Royal Mail for all of our deliveries.
How accurate are your product colours?
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Due to the tanning process of our leathers please be aware that some colour transfer may occur and water spotting may happen if the bag is exposed to rain - we cannot accept responsibility when this occurs.
How accurate are product sizes?
As each leather skin is unique our product dimensions may vary slightly from the measurements on the website. However this only occurs occasionally and by a very slight amount.